Training Incentives
Manual Processes Limiting Growth
A major pharma industry brand faced challenges with its medical device training and education program for pharmacies. Program adherence was inconsistent, and sales representatives were frustrated by manual documentation and results processing. Sales reps lost valuable relationship-building opportunities due to time spent manually calculating and documenting trainings and credit payments during visits.
The Paygos Solution
Geolocation Store Identification
Automatically identified stores visited through geolocation, eliminating manual check-ins and streamlining the visit process.
Automated Data Access
Automatically accessed store-level data history, giving reps instant visibility into program progress and completion status.
Seamless Payment Processing
Handled credit payment calculations and session documentation across thousands of locations seamlessly, eliminating administrative overhead.
Cross-Departmental Efficiency Gains
Sales, marketing, and finance teams regained valuable time. Sales and Marketing achieved increased program adherence and consistency, resulting in a 20% increase in sales visits and a 10% increase in product recommendations by pharmacies. The Finance department gained greater control over payment capture validation and payment release, resulting in an 18% reduction in payments issued per month.
Conclusion
The implementation of the Paygos Training Management Platform improved cross-departmental efficiency, accuracy, and overall effectiveness of the pharmacy medical device training program. This white-labeled, turnkey technology solution eliminated all training program pain points, delivered a better experience to pharmacy customers, and enabled reps to engage more meaningfully during visits.