Pharma Returns
Manual Returns Hindering Sales
A major global pharmaceutical brand encountered challenges caused by a manual returns process that forced Territory Managers to spend excessive time during sales calls addressing product returns instead of generating promotional orders. Manual accounting and paper-based documentation led to human error and slow processing. Additionally, company policy required specific calculations per product, including territorial pricing and percentage deductions, reducing operational effectiveness and customer satisfaction.
The Paygos Solution
Streamlined Data Entry
Streamlined product return selection and data entry, eliminating paper-based documentation and reducing manual effort significantly.
Approval Workflows
Introduced approval workflows for greater control and implemented validation steps to ensure compliance with returns policies.
Automated Calculations
Supported percentage deductions and payment controls with automated calculations, improving accuracy and compliance while reducing processing time.
Territory Managers Empowered
Territory Managers experienced the greatest impact from the Paygos solution. Nearly 20% of visit time shifted from return processing to promotional and revenue-generating activities. The improved efficiency encouraged the launch of additional promotional programs and enabled better targeting of market segments. As a result, returned goods were reduced by 10% annually, and the brand gained better control over customer visits.
Conclusion
The implementation of a digital order and returns management system reduced operational pain points and allowed the organization to focus on business growth. Improved efficiency, accuracy, and customer satisfaction demonstrate how Paygos Returns Management Solution helps pharmaceutical companies optimize their operational processes.